Standard cell phones
Any questions about cell phones and billing inquiries can be directed to cell@uvic.ca.
Models
Apple iPhones are recommended for use as standard hardware at the University of Victoria because devices connected to Microsoft Exchange via ActiveSync are secured with a passcode and encrypted. Visit the Apple website for models and colours.
Android phones do not fully support ActiveSync encryption and are not considered standard devices at the University of Victoria. If you would like to order an Android device, you must submit a completed Request for Technical Approval form; if you work in a department under the Vice-President of Finance & Operations (VPFO), please complete the Standards Review Document. Completed technical approval request forms can be submitted to the TSC via tsc@uvic.ca. You must provide your approval form when placing your order via cell@uvic.ca
UVic faculty and staff can access ordering instructions for Rogers and Bell devices below. Sign in with your NetLink ID is required.
Order a device
Frequently asked questions
Obtaining a new phone
UVic faculty and staff can access ordering instructions below. Sign in with your NetLink ID is required.
Order a device
No – UVIC has a corporate contract with Rogers. This is our only option for corporate cell phone lines.
Yes, you can port your phone number in or out of the corporate contract with some restrictions. If you would like to port your personal number to a corporate line, you must do so through a new activation. If you are taking over a line which your department already owns, you must use that phone number.
To port out your number upon leaving UVic, this can be done but will cancel the line. This decision is up to the department as they own that line. Any cancellation fees will apply. Please contact cell@uvic.ca to port out your number.
As of October 2017, all new cell phones will come unlocked.
No. The purchasing policy does not allow for this. Erase all data from your phone by resetting to factory settings. If you require assistance erasing your old phone data, contact your IT support person or the Computer Help Desk at 250-721-7687 or helpdesk@uvic.ca.
Upon leaving UVic, please return your phone and its charger to your administrative officer as they may use it for future employees. If your old phone is not to be used by anyone else and needs to be recycled, you can take it to the Computer Help Desk in Clearihue A037.
In the event that you have to return your phone, please reach out to
cell@uvic.ca.
Travel, billing, and contracts
Email cell@uvic.ca with cell phone number, provider and questions.
If you're traveling for over a month or expect to use a lot of data, it is best to purchase a SIM card or eSIM in the country you're visiting for your phone. Bell and Rogers both offer daily rates for use of your current package. If you choose not to incur extra charges, keep your phone on Airplane Mode and disable data roaming.
Bell
When you travel to another country, Bell devices will automatically connect to Roam Better (RB) once you cross the border and turn off Airplane Mode. RB includes unlimited calls and texts and uses data from your current plan. To avoid charges, keep your phone on Airplane Mode and turn off data roaming.
- In the US, RB will incur additional charges of $13/day
- Internationally, RB will incur additional charges of $16/day
RB is charged per calendar day and resets at 11:59pm ET. This means that you can choose which days to use it while travelling. Please see Bell's website for more details.
Rogers
When you travel to another country, Rogers devices will automatically connect to Roam Like Home (RLH) once you cross the border and turn off Airplane Mode. RLH includes calls and texts and uses data from your current plan. To avoid charges, keep your phone on Airplane Mode and turn off data roaming.
- In the US, RLH will incur additional charges of $14/day
- Internationally, RLH will incur additional charges of $16/day
RLH allows you to access your plan like you would at home until 11:59pm ET each calendar day. RLH will only charge up to 20 days per billing cycle. This means that you can choose which days to use it while travelling. Please see Rogers' website for more details.
If you have any further questions, please email cell@uvic.ca
Departmental administrators can see all the phones charged under the FAST code(s) that they have signing authority for by visiting the Voice Services Charges Viewer.
Bell
Bell lines can be suspended for no charge for 6 months at a time. Contact cell@uvic.ca if you need to extend the suspension after 6 months.
Rogers
Rogers lines can be put on suspension while not in use for $12.50/month before tax. Rogers allows lines to be suspended a maximum of 6 months out of a 12-month period, and the contract will be extended by the amount of months the line is on suspension.
After the 6 months, the line will automatically return to its original plan. All access will be blocked for texting, voice, and data. 9-1-1 services will remain accessible. Contact cell@uvic.ca for assistance with this.
When a contract has ended, the device billing will automatically continue on a month-to-month basis. To cancel a contract, contact cell@uvic.ca.
If a new phone is purchased, a new 3-year contract will be started.
There are three options for how the cell phone can be handled:
- Cancel the cell phone. Contact cell@uvic.ca with a cancellation request.
- Transfer cell phone ownership to another member within the department. Contact cell@uvic.ca and provide the following information:
- Name of faculty/staff member who will receive the device
- Budget that the device will be charged to
- **NOTE: For iPhones, the previous owner MUST remove their Apple ID from the iPhone before leaving the university.
- Transfer cell phone ownership to a member of another department. Contact cell@uvic.ca and provide the following information:
- Name of department receiving the device
- Name of faculty/staff member who will receive the device
- Budget that the device will be charged to
- Whether the faculty/staff member receiving the device will be keeping the current number attached to the device or using a different number
- **NOTE: For iPhones, the previous owner MUST remove their Apple ID from the iPhone before leaving the university.
Technical support and security
Contact
cell@uvic.ca with any questions or issues. Your IT Support person can also help with any software issues on your phone.
To reset your voicemail password, please contact
cell@uvic.ca.
